Frequently Asked Questions
Everything you need to know about ordering, personalization, and shipping.
Orders & Personalization
How do I personalize my order?
Every Artzy Designs product page has personalization fields for names, dates, and custom messages — fill in the details before adding to cart.
Can I change my personalization after ordering?
Contact Artzy Designs within 12 hours of placing an order to change personalization details. Once production has started, changes may not be possible.
How long does production take?
Production time at Artzy Designs varies by product category and complexity. Most personalized keepsakes take 7–14 business days to produce. Rush production may be available for select items — contact Artzy Designs before ordering to check.
Can I request a completely custom design?
Visit the Artzy Designs Custom Orders page to share an idea, inspiration images, budget, and timeline. Artzy Designs replies within 24–48 hours.
Shipping
Where do you ship?
Artzy Designs ships worldwide from Surat, Gujarat, India. Production time is separate from shipping time. Most personalized keepsakes take 7–14 business days to produce before dispatch, and shipping time is calculated separately by destination.
How is my order packaged?
Every Artzy Designs keepsake is carefully wrapped in protective materials and placed in a sturdy box to arrive safely. Gift packaging is available by special request — contact Artzy Designs before ordering.
Can I track my order?
Once an Artzy Designs order ships, a tracking number arrives by email, and order status can be checked at any time from the account order history.
Returns & Exchanges
Do you accept returns?
Because each item is personalized and made to order, Artzy Designs cannot accept returns unless the item arrives damaged or with a production error. Contact Artzy Designs within 48 hours of delivery with photos.
What if my order arrives damaged?
Report damage to Artzy Designs within 48 hours of delivery with clear photos of the product, outer packaging, inner protection, and shipping label. Artzy Designs reviews each case and advises the next step.
Materials & Care
What materials do you use?
Artzy Designs uses premium materials including high-grade acrylic, solid wood, archival-quality photo paper, and hand-finished fabrics. Specific materials are listed on each product page.
How should I care for my keepsake?
Keep an Artzy Designs keepsake away from direct sunlight and moisture. Clean gently with a soft, dry cloth, and avoid chemical cleaners on acrylic or wood surfaces.
Is gift packaging available?
Artzy Designs offers gift-ready packaging for all keepsakes — contact Artzy Designs before ordering to request it.